14-day returns. Not happy with your lamp? You can return it within 14 days of delivery, for any reason. This also covers your EU right of withdrawal.
365-day warranty. If your lamp stops working or develops a fault within 365 days of delivery, we send you a replacement or give you a full refund, at no cost to you. The warranty does not cover damage caused by misuse or accidents. It is given in addition to, and does not limit, your statutory rights for faulty goods.
How to return or make a warranty claim
1. Email us at info@nestauria.com with your order number and the reason. For a fault, please add a photo or a short video.
2. We reply with instructions. Please don't send anything back before you have heard from us.
3. If we ask you to send the item back, use the return address below and put your order number inside the parcel.
Condition. Returns within 14 days should include all parts (lamp, remote control, USB-C cable and user manual). You may try the product as you would in a shop. If it has been used beyond that, or parts are missing, we may reduce the refund by the loss in value.
Return shipping. If you return the item because you changed your mind, you pay the cost of sending it back. If the product is faulty, damaged on arrival or not what you ordered, we cover the return shipping or send you a replacement free of charge.
Refunds. We refund all payments received from you, including the original standard delivery cost, within 14 days of receiving your return notice, using the same payment method you used for the order. We may hold the refund until we have received the item back or you have shown proof that you sent it.
How to cancel under EU law. To use your right of withdrawal, send us a clear statement by email, for example: "I hereby withdraw from my purchase of order #____, received on ____."
Return address
Arvid Ohls
Antisbackvägen 9
65920 Norra Vallgrund
Finland